Mockup Studio Support

Need help or want to report a problem? Send us an email and we'll take a careful look.

Requires macOS 10.15 or later.

Help us understand the issue

When reporting a problem, include your Mockup Studio version, macOS version, what you expected, what happened, and the steps that reproduce it. Screenshots are welcome when they make the problem clearer.

Common questions

Quick answers

Where are my projects and images stored?

Mockup Studio stores the current document and managed image copies in its local Application Support folder. Your original imported files are never modified or moved.

Which image formats can I import?

You can import PNG, JPG, and JPEG images.

Which export formats are available?

Mockup Studio exports PNG and JPEG. Standard 1× export is available without Pro; 2×, 4×, and custom output sizes require Pro. No exported edge can exceed 8192 pixels.

How do I restore a purchase?

Open Upgrade in Mockup Studio, choose Restore Purchases, and use the Apple ID that made the original purchase.